Shipping and Returns
The standard shipping costs are listed on each item. All orders will be shipped from our warehouse in Maquoketa, Iowa. The standard shipping charge is determined by the size and weight of the item. Many items ship within 1-3 business days and arrive within 3-5 business days of the shipment date.
Shipments to addresses outside the contiguous United States, including Alaska, Hawaii and APO/FPO, may incur additional charges that are not reflected online. After you check out, someone will contact you with a revised total. You will not be charged until you have approved the change.
CLAIMS FOR ERRORS/SHORTAGE/DAMAGES MUST BE SUBMITTED WITHIN 3 BUSINESS DAYS FROM RECEIPT OF MERCHANDISE.
Photos are required for any box damage, product damage or defects.
FOR ALL NON-WARRANTY RETURNS
It is necessary to obtain a Return Merchandise Authorization (RMA) for all returns by emailing firstname.lastname@example.org
All returns must be completed within 30 days of shipment. Return merchandise must be returned unused and shipped in original packaging/wrapping. Items returned are responsible for their return shipping and are subject to a 20% restocking fee. Initial shipping charges, if applicable, will not be refunded. If product was purchased under a free shipping offer, the equivalent cost of the initial shipping charges will be deducted from the refund.
Once returned merchandise has been received and inspected, the appropriate refund will be credited back to your original form of payment within 5-10 business days.
Fill out the information on the return form and deliver with the packing list, and merchandise to:
605 Birch Drive
Maquoketa, IA 52060
This form is for products purchased directly thru phone order with Woodform or thru Woodform.com